Frequently Asked Questions
Everything you need to know about your Jennifer Miller Jewelry experience.
What materials are used in Jennifer Miller Jewelry?
Our collection features a curated mix of fine jewelry crafted in 14K gold and diamonds, as well as high-end faux jewelry made with sterling silver, rhodium plating, and premium cubic zirconia.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a dry place, preferably in the provided pouch, and clean gently with a soft, lint-free cloth.
What is your shipping policy?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days. Please note that signature confirmation may be required for high-value fine jewelry shipments.
What is your return and exchange policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that certain items, such as earrings for hygiene reasons and personalized engraved pieces, are final sale.
Do you offer gift wrapping?
Yes, every Jennifer Miller purchase arrives in our signature luxury packaging. You can also include a personalized gift message during the checkout process.
Can I have my jewelry repaired?
We stand behind the quality of our craftsmanship. If your item requires repair due to a manufacturing defect within 90 days of purchase, we will facilitate the repair at no additional cost.